I can't access the class recordings. What could be the problem?

Modified on Mon, 15 Apr 2024 at 11:08 AM

Please follow the below steps :

  • Update the browser to the latest version
  • Switch to an alternate browser ( Microsoft Edge, Chrome, Mozilla Firefox ) / alternate Internet Connection e.g. Mobile Phone hotspot
  • Clear the history and cache cookies
  • Please enter the passcode live@ims
  • Use the Incognito mode to login into your portal and view the recordings
  • If issue still persist you can Submit a ticket here along with the error screenshot.

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