I can't access the class recordings. What could be the problem?

Modified on Fri, 26 Apr at 4:40 PM

Please check the following steps to access the class recording error :

1. Clear the history and cache cookies

OR
2.Update the browser to the latest version and check the access for the class recordings
OR

2. Switch to an alternate browser ( Microsoft Edge, Chrome, Mozilla Firefox ) / alternate Internet Connection e.g. Mobile Phone hotspot

3. Use the Incognito mode to login into your portal and view the recordings

If you require password to access the class recordings after the access please enter the passcode as "live@ims"
If issue still persist you can Submit a ticket here along with the error screenshot.