While it’s a rare occurrence, mentors might occasionally face emergencies or technical challenges that prevent them from joining the session. In such cases, they will proactively communicate with you.
How to Resolve the Situation?
Look for Mentor Communication:
- Check your Telegram messages.
- Review your registered email inbox for updates.
Didn’t Receive Any Communication? Take These Steps:
- Reach out to the mentor via their Telegram ID (shared during onboarding).
- Post your concern in your batch Telegram group for immediate assistance.
Why This Process Works (RTB):
- Highly Professional Mentors: Our mentors are dedicated and always prioritize student success.
- Clear Communication Channels: Multiple platforms ensure you stay informed.
- Commitment to Student Support: We’re here to make your myPLAN sessions seamless and effective.
If you’re unable to connect with your mentor through the above steps, feel free to raise a ticket through the Helpdesk in your myIMS portal.
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